Difference between revisions of "CommunitySupport"

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*Answers support and contact emails
*Answers support and contact emails
*Tracks volunteers and staff
*Tracks volunteers and staff
*Collecta [[Suggestions]]
*Collects [[Suggestions]]
Goals for the future:
Goals for the future:

Revision as of 04:14, 15 March 2014


This site is made possible by, and for, the insightful community of users. There are many ways to participate. Of course, submitting stories or commenting on them is the most obvious way to get involved. Further, you can submit Suggestions or even bugs you find and "feature requests" on the bug tracker on github.

If you'd like to get more closely involved by working with a team, you should contact them directly. Start at the WhosWho or Team Pages. For example the Development Team can always use good people. If you have any questions or are not sure where to start you can send an email to suggestions@soylentnews.org.


Current responsibilities include:

  • Answers support and contact emails
  • Tracks volunteers and staff
  • Collects Suggestions

Goals for the future:

  • Utilize community feedback selecting suggestions for implementation
  • Develop a system for turning volunteers into staff (see TodoList


  • Ensure Team Pages all have some contact info
  • Staff
    • Get "true" @SN.org staff emails (not forwards) to all staff that want them
      • mechanicjay has a working mailbox setup, we are testing/debuggin
    • Migrate mailing list address to new @SN.org addresses
      • These will both wait until we decide on a permanent name
  • Volunteers/Staff
  • remove references to volunteer email catch-all, explain to contact teams directly
    • Outline difference between volunteer VS staff
    • Develop process for becoming staff (get @SN.org email, get on mailing list, privileges, orientation booklet, etc.)
  • Refine Suggestions system
    • Develop process to select good items, hold vote, then implement
    • Automate *ways to post* suggestions that all end up in same place (suggestions@ email and IRC "!suggestions" are piped to wiki)
      • This could all be done with slash
  • Clarify our stance on vulgarity in comments (ALL CAPS is preventing posting in some cases (filter) swears seem to work)(FAQ page?)
    • may require a story submission to main site
  • Contact CmdrTaco via twitter?

(note: some of these have been duplicated from TodoList)


Dependencies for this group include:

    • SN Mailboxes and forwards:
      • admin@SN
      • suggestions@SN
  • IRC Bot
    • !suggestion