CommunitySupport

This "Team" is currently just myself, mrcoolbp. Many of these tasks may be automated and distributed in the future.

Documentation

Current responsibilities include:

• Answers support and contact emails
• Organizes volunteers
• Tracks volunteers and staff (?)
• Collecting Suggestions

Goals for the future:

• Develop a system to vote on and implement suggestions (this may require a strike-force)
• Develop a system for turning volunteers into staff (see TodoList

ToDo

• Ensure Team Pages all have some contact info
• Staff
  • Get "true" @SN.org staff emails (not forwards) to all staff that want them
    • mechanicjay has a working mailbox setup, we are testing/debuggin
  • Migrate mailing list address to new @SN.org addresses
    • These will both wait until we decide on a permanent name
• Volunteers/Staff
• remove references to volunteer email catch-all, explain to contact teams directly
  • Outline difference between volunteer VS staff
  • Develop process for becoming staff (get @SN.org email, get on mailing list, privileges, orientation booklet, etc.)
• Refine Suggestions system
  • Develop process to select good items, hold vote, then implement
  • Automate *ways to post* suggestions that all end up in same place (suggestions@ email and IRC "!suggestions" are piped to wiki)
    • This could all be done with slash
• Clarify our stance on vulgarity in comments (ALL CAPS is preventing posting in some cases (filter) swears seem to work)(FAQ page?)
  • may require a story submission to main site
• Contact CmdrTaco via twitter?

(note: some of these have been duplicated from TodoList)

Depenencies

Dependencies for this group include:

• Gmail (until we get staff mailboxes)
  • Mail forwards as per above
    • admin@SN
    • volunteer@SN <--not set up yet?
• IRC Bot
  • !suggestion
  • !volunteer (to be implemented)